Shipping policy

At CHUHU, we take pride in ensuring your furniture arrives safely, securely, and seamlessly. Because our pieces include solid wood dining and bedroom furniture, upholstered sofas, and large bed frames, our shipping process is designed specifically for careful handling and specialized freight transport.

1. Delivery Methods & Services

Depending on the size, weight, and fragility of your order, we offer the following delivery options:

  • Standard Parcel Delivery: For smaller items, lighting, care kits, and home accessories. Shipped via standard ground couriers directly to your front door.
  • Room of Choice / Threshold Delivery: For larger furniture pieces, delivered to your front door, entryway, or primary ground-level room.
  • White Glove Delivery & Assembly: Includes delivery to your room of choice, complete unboxing, full professional assembly, and removal of all packaging materials. Complimentary assembly is provided where expressly noted on the product page or order confirmation.

2. Order Processing & Lead Times

  • In-Stock Items: Typically processed and dispatched from our warehouse within 3 to 7 business days.
  • Pre-Order & Custom Pieces: Lead times vary depending on production schedules and are indicated on the specific product page.
  • Transit Times: Once dispatched, freight transit usually takes an additional 5 to 14 business days depending on your destination.

3. Scheduling Your Delivery

For all large freight and furniture deliveries:

  • Once your order arrives at your local delivery hub, our specialized delivery partner will contact you via phone, SMS, or email to schedule a delivery date and a convenient delivery window.
  • An adult (18 years or older) must be present during the scheduled delivery window to receive, inspect, and sign for the delivery.

4. Measuring & Preparing Your Space

To guarantee a smooth delivery, please verify before ordering that all items will fit through building access points:

  • Measure all doorways, hallways, stairwells, ceiling heights, and elevator interiors.
  • Ensure pathways from the entrance to your desired room are clear of obstacles and fragile objects.
  • Notify us in advance if your building requires a Certificate of Insurance (COI), service elevator reservation, or has strict delivery time restrictions.

5. Shipping Fees & Remote Areas

  • Standard Rates: Shipping costs are calculated at checkout based on destination and order size.
  • Remote & Restricted Areas: Additional delivery surcharges may apply to remote regions, islands, or locations with restricted vehicle access. Any applicable fees will be communicated prior to dispatch.
  • Multi-Flight Walk-Ups: Deliveries requiring stair carries above the second floor without an elevator may incur an additional handling surcharge.

6. Complimentary Storage Services

If your home or renovation is not yet ready for delivery, CHUHU may offer complimentary temporary storage upon written request, subject to available warehouse capacity and the agreed timeline.

7. Delivery Inspection & Transit Damage

Your satisfaction is our priority. Please inspect your delivery carefully upon arrival:

  • Before signing the delivery receipt, examine both the exterior packaging and the furniture pieces.
  • If you notice any packaging damage, tears, or defects, note them clearly on the delivery receipt or Bill of Lading (BOL).
  • In the unlikely event of transit damage or missing parts, take clear photographs and contact CHUHU Customer Support within 48 hours so we can immediately arrange a replacement, repair, or resolution.

8. Need Assistance?

Have questions about your upcoming delivery or need special arrangements? Reach out to CHUHU Support with your order number, and our team will be delighted to assist you.